Frequently Asked Questions
Everything you need to know about shopping with Aurora.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location.
What is your return policy?
Aurora offers a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return label.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by region and are calculated at checkout.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.